FAQs

Can I use my rewards points on my purchase?

As our website is still new, we are working on integrating all systems including our rewards program. Unfortunately at this time, reward points can only be redeemed on in store purchases as we have not yet integrated this program. If we see a purchase made under your name, we will manually check and you will still earn points for each purchase made.

When coming in for a fitting, what do I do when I get there?

With our attentive personal approach, you really don't have to do much at all after arrival. Allow us to do all the work! We will guide you to a spacious, private fitting room and take accurate measurements that will allow us to bring you the most appropriate styles and sizes to cater your needs.

 

How long does a fitting take?

Most of our fittings take about 30-45 minutes. This can vary, of course. Our personalized approach doesn't allow for corners to be cut. While we always welcome walk-ins, appointments are greatly appreciated and preferred because of how unpredictable a day can be. If you find yourself having to wait for a few moments, make yourself right at home in our sitting area with coffee, tea, water, and reading materials. Feel free to bring your favorite t-shirt or blouse to try on over each style and verify that it will be suitable for your wardrobe. If you have long hair, please bring a hair tie or something that will allow you to put it up. 
 

How much does a fitting cost?

We never charge for any fittings! This is our gift to you.

What size am I?

More than likely, you are in the wrong size right this minute. The only way we can assess the proper size and style is to see you in person. With so many designs to choose from and many different body shapes, it is nearly impossible any other way. Your band size may be a fairly consistent number for you, however, the proper cup size and style is best done by a try-on-and-see method. The cup size shifts with the band size. For example, the cup size on a 40D is visibly bigger than a cup size on a 30D. Most ladies are trying to fit the cup size first when in reality, the band sizing will dictate the cup size needed. Most of your support comes from the band. The straps hold only about 20% of the full weight of the bust. If the bra is ill-fitted, the cups will not be the right size. This is when breasts sag and shoulders and backs begin to ache. We can get you uplifted, supported, and properly fitted in the time it takes for lunch!
 

What kinds of insurance do you take?

For post mastectomy or compression garments, we can bill Medicare and some PPO insurances as out of network. Currently, we are working on other insurance contracts. If you have any questions about your specific insurance, please call (714) 842-2414.

Do you do hard-to-fit small size and style bras?

Yes! We carry bras of ALL sizes and shapes. Please book an appointment, come in, and we'll get you properly fitted.

Do I need to do anything or bring anything to a fitting?

Just your smile! If you need it, an elastic band to tie your hair, and if you are needing a bra for a specific outfit, bring that outfit along.
 

What kinds of questions should I ask?

Ask what kind of training and certification the bra fitter has. There are organizations that will certify anyone who has undergone a specific bra fitting training program and invested a number of hours. Some fitters, like myself, will also carry Mastectomy Fitting Certifications, which specialize in fitting someone who has undergone surgeries of any kind.
 

How do I care for my bra?

We recommend a gentle soap, hand washing, and air drying. The heat from a dryer will break down the fibers of the elastic in your bras, not to mention play havoc with any of the more fragile material like lace. If you must use a washer, please use cold water on a gentle cycle in a protective lingerie bag.

Do you accept returns?

We do not do straight refunds, but for regular priced items, we will work with you for 30 days to exchange the item and make it as comfortable as possible! Please see our return policy for more details.